F.A.Q. & information

Service
Service is something which we find very important. If you have questions about our products, our company or any other question related to who we are and what we do you can always contact us.

Warranty
Double Dutch give a 2 year warranty on damage due to manufacturing failures. Legal explanation you find in our trade terms which you can request for at your local dealer or directly from us.
This is how it works.  If you have a warranty problem you contact us by email with the following information:

1. Date of purchase
2. Product serial number
3. Pictures of damage/breakage
4. Explanation under what circumstance damage created

After we received the requested information we will inform you of our judgment.  In certain cases it might be necessary for us to receive the product for inspection and final judgment. In case we judge the damage as a manufacturing failure we will replace or repair the product *free of charge within the first 6 months after purchase date. Claims we receive between 6 and 24 months after purchase date will be repaired en not replaced. Depending on the cause of damage, repair cost can be charged to buyer.  In case manufacturing failure is abosultely proven and accepted by us repair will be free of charge.
All warranty claimed/replaced goods must be returned to us. * We must have receive all requested information before we start a warranty procedure. Cost for shipping of paddle to us is for buyer, cost of return shipping of the paddle to buyer is will be paid by us.

Damage caused by incorrect use, abuse or any other damage occurred in any other way than what the product is made for will not be accepted for warranty. Paddling on white water, in competitions increases the risk of damage due to excessive forces to the product. Our paddles are made for specific use, and to last and withstand the water forces they are meant and made for.  White water & slalom paddles hitting rocks, river bottoms with extreme forces as well as polo paddles in hitting another paddle or a kayak with hard forces are in all cases excluded for warranty. This is considered a personal risk for buyer and is a risk of the game which producer can not be healt responsible for.  Our paddles are made with care and quality checked during production, and before is sold to our dealers and customers. Warranty is only valid in case a production failure is proven.

Payment & Bank references

All payments should be done to the below mentioned account. Payment by credit card / Paypal can be additionally charged depending on the amount and type of product. We do not accept cheques.

Delivery
Delivery costs will be charged on all orders.

Damage insurance
Damage caused in shipment is at risk of buyer.
Insurance can be purchesed for a fee of € 6.75 ( up to max € 25 per shipment) per paddle/item.
We advise you to check the parcel upon arival for damages.   In order to make use of the Insurance it is obliged to check the parcel and products packed inside the parcel upon arival. In case of any damage it must be notified to the delivery serive
( driver ) immediatly. Make pictures of the damages and notify us within 24 hours with an explanation of the damage and pitcutes of the damage. ( not applicable for our dealers )

Quick replacement service
We will make sure you receive replacement products as soon as possible. Before we can send you the replacements the damaged product(s) have been shipped back to us.

If you received a damaged product please fill our our  INSURANCE form.

How we work? 
We sell our paddle thru a worldwide dealer-network. Because the world is big, and our network not fully covers all contintent and area’s we also sell direct to end users. If you live near a local dealer we strongly recommand to purchace a paddle from them. They can give you advise, and better service in case of any problem. If you don’t live near a shop that sells our paddles we are of course  more than happy to help you choose the right paddle. Paddles can be ordered in our STORE.

We do not accept orders placed via FACEBOOK, MESSENGER or any other social media.
Orders should be placed preferably  in our store,  or by e-mail. If you place your order by email please mention: your name, delivery address, Phone number, email address, the type, name size of the product(s) you would like to order.

Choose your paddle

We can help you choose the paddle of your needs. Most of our customers already know what paddle the need/want.  But we understand you might need help to figure out specific details of the paddles.  It’s easy, just ask us.

Production methods & materials

Production methods & materials Foam-core,  Semi-core & Fusion-concept 
We have 3 main production mehods we use to make our paddles. Foam core is used for our polo, slalom, dragon & rafting paddles. The core is PVC made in shape by CNC. Foam core paddles are mega stiff and strong. The bigger blade volume gives extra strength to the blades. Semi-core  is our own developed ( secret ) production method.  Our whitewater, sea, touring and sup paddles are made by this technique. The blades are lighter, super thin to cut easilly thru the water but also very strong compared to similar paddels from other paddle manufactures. Fusion-concept is a clasical way of making paddles also used by other paddle companies. We make a selection of our whitewater paddles with this technique.  What we do different is the materials we use, in conbination with the ultra high pressure. This make our fusion-concept paddles better.

Maintenance 
Our paddles are made of high-tech materials.  This assures the best performance and quality. However,  this does not mean the paddles are indestructable and restant to everything.  UV (sun) light is powerful and works on the materials. This decreases the lifetime and quality of the paddle. This negative effect is not so big on our SEMI-CORE and FUSION CONCEPT  paddles but has bigger effect on our FOAM-CORE paddles.  The FOAM-CORE is compressed in our production process to increase the strength. What happens if the paddle is out in extreme heat it that the foam will expand a few %. This will be visable on the blade surface. We advise you to keep your paddle away from extreme heat and direct sunlight if you are not on the water. Best is to store it in a dark place or a paddle protection bag.

How to assemble paddles (blades onto shaft)
We very strongly recommend the use of an epoxy glue for the assembly of all joints (blade to shaft, shaft centre connections, etc.).
In the case that you use hot glue ( thermoplastic glue) for assembly then unfortunately we will not be able to offer any warranty for the damage on the blade/shaft join.
Instructions on how to assemble the blades together with shafts :
Use protective vinyl gloves when you work with an epoxy resin.
1/ The ends of shafts and the interior of blade necks must be lightly rubbed with fine glass paper.
2/ Prepare the epoxy resin . You have to mix two parts of epoxy resin in the recommended ratio .
3/ Spread the epoxy resin on both surfaces of the shaft and the interior of the blade neck. Use a wooden spatula for the spreading.
4/ Put the blade on the shaft and twist with the blade so that the epoxy resin is spread uniformly on all cleaned surfaces of blade and shaft .
5/ Wrap the glass roving ( saturated with epoxy resin) 3 times around the shaft ( the last 3 cm) .
6/ When the glass roving is wrapped around put the blade fully on shaft. Push the blade until it is fully seated within the shaft 7/ Remove the excess epoxy resin
8/ Wrap the connecting point 3 times around with the flexible electrical tape
9/ Keep the paddle in horizontal position for at least 4 hours until the epoxy resin is hardened. The resin is hard after 4 hours but you can paddle after 24 hours.

Sponsoring Riders & Ambassadors
We offer a sponsorship program for world class paddlers and upcoming talents.
Contact us if you think you fit in our RIDER & AMBASSADOR team.  The information we need from you is:
Name, age, address, Phone ( mobile) number, your kayak/Canoe dicipline, your motivation of why you fit in our team and of course your paddling CV with results & goals.
send your mail to: 

Clubs & teams
Canoe polo, rafting, dragon teams & clubs are able to receive a discount on our retail price for big orders. The discount depends on the the quantity, and type of paddles. In case there is a local dealer near your location the “deal”will be made with our local dealer. All requests should be made to

Competition paddles
Paddles used in whitewater, polo, slalom, rafting and other competitions (& training) get to withstand extreme ( sometimes excessive ) impact due to the rough nature of the game/sport. Our paddles are made according to our highest standard. We use a production systems which is extremely consistent. This creates a product with a very consistent and very high quality. Each product is quality checked after it is produced. Warranty is given if the product is not made according to our standard. This also means that damages like a break, a hole or any other damage caused due to incorrect use or assembly, contact with another paddle, kayak, a goal or any other extreme impact during a game or training is excluded for warranty. Normal wear of the product, damage due to excessive impact or incorrect use are in all cases excluded for warranty. Our advice is to check the product at the moment you buy it or if you bought it online immediately when you receive it. If you have any concern regarding the quality we advise you to contact the shop where you bought the product.

– Blades are tested on strength and quality before they leave our factory.
– Most damages are not caused due to manufacturing failures but to excessive impact.
– Polo & ww blades are made for a 26,5 mm internal diameter shaft so not for any other diameter shaft.
– If blades are fitted to another than an original doubledutch shaft the blade stub is in all cases excluded for warranty.

We try to make the paddles as light as possible with the perfect resin content.
We work  “as dry as possible”  and with a lot of pressure to make the lightest yet strongest blades. It sometimes happens that there are some little visual imperfections on the blade. This cannot be avoided in production and therefor has to be accepted if you purchase a competition paddle from us.  This does not effect the quality at all. It is absolutely only superficial and a visual matter.  Of course, if this viusual imperfection turns out to be a constructional problem we will fix the problem correctly.

Paddle delivery
Paddles will be delivered un-assembled. This is to avoid extremely high shipping cost.
Shipping companies calculate the cost for a parcel by the volume of the box, not by the actual weight.
A paddle in parts is up to 60%  smaller than a fully assembled paddle.
On request we can make a quote for shipping cost of a fully assembled paddle(s).